Question 1

Where can I find the Alpenflora?

Accepted Answer

The Wellness Hotel Alpenflora is located at the entrance to Castelrotto, near the Alpe di Siusi/ Seiser Alm in South Tyrol.

Question 2

When can I check into my room?

Accepted Answer

Your room will be ready from 3 pm.

Question 3

I am travelling by car. Where can I park?

Accepted Answer

There is always space for your car in our hotel car park and the spot is included in the price.  We also provide the possibility to charge your electric car with us at a favourable price.

Question 4

I am travelling by train. How do I get to the Alpenflora comfortably?

Accepted Answer

Let us know your arrival time, and we will organise the transfer for you.  The taxi will pick you up at the train station in Bolzano or Bressanone (Additional cost).  Of course, you can also take a bus to reach us in Castelrotto! Line 170 runs regularly and directly from Bolzano and Bressanone to Castelrotto.

Question 5

By what time do I have to leave my room?

Accepted Answer

Check-out is scheduled until 11 am.

Question 6

Can I leave later?

Accepted Answer

You are welcome to enjoy the Alpenflora a little longer on your day of departure.  You might want to get access to our wellness world for the rest of the day (including an afternoon buffet) for an additional price of € 20 per adult and € 10 per child up to 14 years of age.

Question 7

What are the general price conditions?

Accepted Answer

All prices are per person and day, including VAT.  They include the overnight stay, ¾ pampering board, and over 50 inclusive services.  The price does not include the visitor's tax of € 3. 50 per day and person (for people 14 years and older).  The visitor's tax must be paid on site.

Question 8

What are the cancellation conditions?

Accepted Answer

Notification in accordance with Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005): The booking represents a legally binding accommodation contract, whereby you commit to take over the booked rooms for the agreed period as well as to the corresponding payment.  On our side, we legally commit to keep the booked rooms available for you.  In case of non-compliance, the contracting parties are obliged to compensate for the damage incurred in accordance with Art.  1218 of the Italian Civil Code.  Unless otherwise agreed in writing, the following cancellation conditions apply in accordance with Art.  1382 of the Italian Civil Code:Cancellation up to 21 days before the agreed date of arrival: cancellation of the accommodation contract without cancellation fee20 to 15 days before the agreed date of arrival: a fee of 30 % of the total price applies14 to 8 days before the agreed date of arrival: a fee of 50 % of the total price applies7 to 4 days before the agreed arrival date: a fee of 70 % of the total price appliesLess than 4 days and up to 1 day before the agreed arrival date: a fee of 90 % of the total price appliesIn case of a cancellation on the day of arrival, non-acceptance without cancellation, late arrival, or early departure, 95 % of the agreed total price must be paid. THE CANCELLATION MUST BE MADE IN WRITING AND CONFIRMED BY US.

Question 9

How does the cancellation protection work?

Accepted Answer

In case of cancellation, you may miss out on a fantastic holiday at the Wellness Hotel Alpenflora, but you are protected against any costs incurred.  With this certainty, you can book your room with peace of mind. Click HERE for the insurance.

Question 10

How can I pay?

Accepted Answer

Cash (up to € 4,999. 99)EC cardAll major credit cards (VISA, Mastercard, POS, Maestro, Postepay, R-Card)Bank transfer to our account: Hotel AlpenfloraRaiffeisenkasse KastelruthIBAN: IT 36 U 08056 23100 00030 0000183SWIFT-BIC: RZSBIT 21011

Question 11

Can I give a gift voucher for the Wellness Hotel Alpenflora?

Accepted Answer

Of course, you can! We offer vouchers for our Day Spa, the “La Fontana” beauty centre, and value vouchers to make a loved one happy.   Here you can discover the Alpenflora vouchers.

Question 12

Can I bring my pet to the Wellness Hotel Alpenflora?

Accepted Answer

Small and medium-sized dogs and cats are welcome at the Alpenflora.  Please note that it is not possible to bring your dog to meals.  Pets are not allowed in the wellness world. Price per day:Dog: € 25Cat: € 10

Question 13

How much do children pay at the Alpenflora?

Accepted Answer

The additional prices for children in an extra bed:Up to 10 years: € 6010-14 years: € 70From 14 years: -40 % of the full price (min.  € 80)

Question 14

I would like to take a break from my car. Is that possible?

Accepted Answer

With the South Tyrol Guest Pass, you can travel for free on all public transport in South Tyrol.  Every guest arriving at the Wellness Hotel Alpenflora receives the Südtirol Guest Pass.  It is valid for the entire duration of your stay.

Question 15

How do I get to the Seiser Alm?

Accepted Answer

The Seis-Seiser Alm panoramic cable car, which is located at 2 km from the Wellness Hotel Alpenflora, takes you up comfortably to the Seiser Alm.  You can reach the valley station by shuttle bus (the bus departs directly in front of the Alpenflora) or by car.  In the winter months, the Alpenflora has its own hotel shuttle service. By bus: Line 10 runs from Castelrotto directly to the Alpe di Siusi/ Seiser Alm (N. B. : The South Tyrol Guest Pass is not valid on this line). By car: Before 9 am and after 5 pm, you can drive to Compatsch by car.  During the opening hours of the Panoramabahn (cable car), the access road to the Seiser Alm is closed.

Question 16

Is there air conditioning in the room?

Accepted Answer

The Alpenflora Garden rooms in the new extension are all equipped with air conditioners. In addition, at 1000 metres above sea level, the fresh mountain air also provides cooling.

Question 17

What does the Hotel Alpenflora do in terms of sustainability?

Accepted Answer

Social sustainability:We are a 4th generation family business with strong roots in Castelrotto and the regionSome of our rooms are suitable for people with disabilitiesWe prefer to buy our goods and services from local partnersWe refer guests to local businesses Ecological sustainability:Our guests can expect a range of healthy options at the hotel, including vegetarian and vitality dishesWe promote the use of public transport and inform guests about alternatives to the car and where they can hire bicyclesWe prefer to use products (e. g.  washing and cleaning products) from certified companiesWe have switched to LED lighting throughout AlpenfloraWe have replaced systems and devices with energy-efficient alternativesWe provide charging stations for electric carsWe eliminate unnecessary packaging and single-use plastic.  For instance, we use straws made from potato starchWe provide recycling bins in the hotel and separate waste in all areasWe offer healthy and nutritious food and adapt the menu to seasonal and regional availabilityWe work with a rainwater collection system and check our water consumption regularly

Question 18

How big is the wellness area at the Alpenflora?

Accepted Answer

1000 m² of peace and relaxation for the body and soul: in the sauna and spa area of the Alpenflora wellness-world, we stop time for our guests.

Question 19

What does the wellness world at the Alpenflora include?

Accepted Answer

In the sauna and spa area you will find the infinity pool, the sauna and bathing worlds, the „La Fontana“ beauty centre and the modern gym – places to let go and recharge your batteries.

Question 20

Which pools does the Alpenflora have?

Accepted Answer

In the infinity pool, the heated outdoor pool (approx.  28–32 °C), you merge with the horizon.  Our bright, covered panorama pool welcomes Alpenflora guests at a pleasant 30 °C with a counter-current system.

Question 21

Which saunas does the Alpenflora have?

Accepted Answer

Rainbow steam sauna, mountain sauna, forest sauna and Alpine sauna.  In addition, a glacier fountain, an infrared cabin and a Kneipp bath.  The sauna world is a relaxation and nude area for adults.

Question 22

What does the saltwater bath offer?

Accepted Answer

The 35 °C warm salt water in the saltwater bath has a positive effect on the skin and the immune system.  The Alpenflora saltwater bath has a salt content of 6 %.  The health benefits of the saltwater bath are scientifically proven.

Question 23

Is there a fitness room at the Alpenflora?

Accepted Answer

In the newly equipped Alpenflora gym you can do your usual cardio, strength or free body training.

Question 24

Which products are used for the treatments?

Accepted Answer

Massages and wellness treatments use Maria Galland care products.  The beauty and cosmetic treatments also use products from the premium brand Maria Galland.

Question 25

Is there a hay bath?

Accepted Answer

Yes.  The grasses, flowers and herbs for the original Castelrotto hay bath at „La Fontana“ come from the Alpe di Siusi.

Question 26

Which massages are available at „La Fontana“?

Accepted Answer

At „La Fontana“, our guests can choose, among others, the Hot Stone Full-Body and Facial Massage, the Classic Relaxation Massage, the Honey Massage with Propolis, the Anti-Stress Treatment and the Ayurvedic Abhyanga oil massage.  All massages and wellness treatments use Maria Galland care products.

Question 27

What is included in the price?

Accepted Answer

All inclusive services are included in the room rate: the 1000 m² Wellness-World, ¾ pampering board, free WiFi, free use of the hotel car park and free use of public transport throughout South Tyrol.

Question 28

Is half board included?

Accepted Answer

The room rate includes ¾ pampering board: a varied breakfast buffet, afternoon snacks and a 5-course à la carte menu in the evening.

Question 29

Can I also find vegetarian dishes?

Accepted Answer

Yes, every day the Alpenflora offers a vegetarian menu.  Even so, please let us know when booking that you would like to eat vegetarian, so we can spoil you at our best.

Question 30

What if I have a food allergy or intolerance?

Accepted Answer

Then you don't have to miss out on the Alpenflora flavor! Please let us know about any allergies or intolerances at the time of booking.

Question 31

What does the Alpenflora taste like?

Accepted Answer

The Alpenflora kitchen alternates traditional South Tyrolean dishes with Mediterranean and international specialities, prepared with fresh quality products, preferably from the region.  In the evening, you choose from a 5-course menu à la carte, with matching wines.  Cuisine & Wine

Question 32

Who advises me on wine at the Alpenflora?

Accepted Answer

Philipp, son of the house, recommends the right wine for your menu.  As a sommelier and wine academy graduate, he enjoys chatting with Alpenflora’s guests about the classics on our wine list and the new developments in winegrowing.

Question 33

Which wines does the Alpenflora offer?

Accepted Answer

Our wine list focuses on South Tyrolean wines, strong in character and diverse, complemented by wines from around the world.  Alcohol-free options are also available.

Question 34

Can I eat vegan at the Alpenflora?

Accepted Answer

The Alpenflora is not a hotel that specialises in vegan cuisine, but with a little notice we are happy to prepare vegan dishes for you.  To make this work, advance notice is required: please let us know when booking, so our kitchen can prepare in good time.