Question 1

What are the general price conditions?

Accepted Answer

All prices are per person and day, including VAT.  They include the overnight stay, ¾ pampering board, and over 50 inclusive services.  The price does not include the visitor's tax of € 3. 50 per day and person (for people 14 years and older).  The visitor's tax must be paid on site.

Question 2

What are the cancellation conditions?

Accepted Answer

Notification in accordance with Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005): The booking represents a legally binding accommodation contract, whereby you commit to take over the booked rooms for the agreed period as well as to the corresponding payment.  On our side, we legally commit to keep the booked rooms available for you.  In case of non-compliance, the contracting parties are obliged to compensate for the damage incurred in accordance with Art.  1218 of the Italian Civil Code.  Unless otherwise agreed in writing, the following cancellation conditions apply in accordance with Art.  1382 of the Italian Civil Code:Cancellation up to 21 days before the agreed date of arrival: cancellation of the accommodation contract without cancellation fee20 to 15 days before the agreed date of arrival: a fee of 30 % of the total price applies14 to 8 days before the agreed date of arrival: a fee of 50 % of the total price applies7 to 4 days before the agreed arrival date: a fee of 70 % of the total price appliesLess than 4 days and up to 1 day before the agreed arrival date: a fee of 90 % of the total price appliesIn case of a cancellation on the day of arrival, non-acceptance without cancellation, late arrival, or early departure, 95 % of the agreed total price must be paid. THE CANCELLATION MUST BE MADE IN WRITING AND CONFIRMED BY US.

Question 3

How can I pay?

Accepted Answer

Cash (up to € 4,999. 99)EC cardAll major credit cards (VISA, Mastercard, POS, Maestro, Postepay, R-Card)Bank transfer to our account: Hotel AlpenfloraRaiffeisenkasse KastelruthIBAN: IT 36 U 08056 23100 00030 0000183SWIFT-BIC: RZSBIT 21011

Question 4

What is included in the price?

Accepted Answer

All inclusive services are included in the room rate: the 1000 m² Wellness-World, ¾ pampering board, free WiFi, free use of the hotel car park and free use of public transport throughout South Tyrol.

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